Store Policy
We’re committed to clear, fair policies that ensure every purchase is simple, secure, and stress-free for our customers.
Store Policy
Welcome to Dr. Carol Dorsey's website! As a provider of natural products and services for animal naturopathy, we are committed to ensuring your satisfaction. Please read our policies below to understand our procedures and your rights as a customer.
Refund/Return Policy
Returns:
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Original sales receipt must accompany returns.
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We accept returns for exchange or refund within 7 calendar days after the delivery of the product.
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After 7 calendar days, we may offer an exchange or store credit at our sole discretion.
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Items must be in "new, unaltered, and unused condition." This means:
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Without signs of wear or damage.
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Returned within 7 calendar days of the delivery date.
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Not a special or custom order.
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Noted as returnable in the item description unless otherwise specified.
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Damaged or Incorrect Items:
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If an item is received damaged or incorrectly shipped, contact Customer Support immediately at 800-926-7344 or Carol@Carolspetcafe.com.
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Defective or incorrect items qualify for a refund upon inspection.
Restocking Fee:
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A 50% restocking fee applies for returned items that are opened, used, and no longer in "new, unused" condition.
Return Shipping Costs:
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The customer is responsible for return shipping costs if our store is not at fault.
Contact Information:
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Address: Carols Pet Cafe LLC, Dr. Carol Dorsey, 153 Rivendell Rd NW, Willis, VA 24380
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Customer Service Phone: 800-926-7344
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Email: Carol@Carolspetcafe.com
Coupons/Discounts
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Only one coupon code or cart-level discount is honored per transaction.
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For assistance, contact us at Carol@carolspetcafe.com or 800-926-7344.
Payment Options Available
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All secure payments are handled by Wix payment processor on our website. You can choose to store your credit card information, which is inaccessible to anyone else.
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PayPal
Disclaimer
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Dr. Carol is a pet practitioner and holds a Doctorate degree in Animal Naturopathy, not a Doctor of Veterinary Medicine (DVM).
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Animal Naturopathy involves natural care methods using food, herbs, supplements, and various healing modalities.
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The methods and products suggested are meant to complement or substitute veterinarian-prescribed methods.
Important Note:
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Always check with your licensed Veterinarian before using new products, supplements, or suggested solutions for your pet.
Thank you for visiting Dr. Carol Dorsey's website! If you have any questions or need further assistance, please contact us at the details provided above.